Why is everything sold out?
All of our products are handmade in small batches, so often they can sell out quickly. Be sure to follow along on Instagram and Facebook to know when new products will be added! We restock items year round, at least twice a month.
How long will my item take to arrive?
All items are shipped Priority via USPS. Purchased items usually are received by the postal service within 3 business days and tracking is sent to the email you used to purchase. International orders will default to first class shipping.
How do I wash my hat?
We recommend spot cleaning your hat if necessary, but never use heat to avoid damaging the fur. Dry cleaning is recommended.
How do your sizes run?
Bonnets are intended to fit close to the face rather than a loose fit. They run true to age rather than size. If you're interested in a loose fit, I recommend going one size up. For trapper hats, going up one size is usually recommended since they look great with a looser fit.
Sizing Runs as Follows:
0-3 Months 13.5" - 14.75"
3-6 Months 14.75" - 16"
6-12 Months 16" - 17"
12-24 Months 17" - 18.5"
2-3 Years 18.5" - 21"
4-5 Years 21" - 22"
6-9 Years 22"+
Adult 22" (Sized Longer for adult length)
How are your items produced?
All of our products are currently designed and produced in Atlanta, Georgia. While we are looking to expand by manufacturing in small batches in the future, we will never consider outsourcing outside of the US. Additionally, it is important to us that anyone hired to help with production is paid a livable wage in exchange for quality craftsmanship.
All of our products meet CPSC Safety Requirements. Bonnets and hats are not intended for sleeping.
What is your return policy?
Since all items are limited in quantity and handmade, we do not accept returns or exchanges unless there is proof of damage or error in the product received. We do, however, run a Facebook Buy/Sale/Trade Page that you can find here to sell or trade your new or used product.
Do you take any custom orders?
While we love to hear new ideas for future products, we do not take on custom requests at this time.
Right now we do not have the capacity to take on wholesale, but it is a goal within the next year. Please check back!