Returns / Exchanges

Why is everything sold out?

All of our products are handmade in small batches, so often they can sell out quickly.  Be sure to follow along on Instagram and Facebook to know when new products will be added!  We restock items year round, at least twice a month.

 

How long will my item take to arrive?

All items are shipped Priority via USPS.  Purchased items usually are received by the postal service within 3 business days and tracking is sent to the email you used to purchase.  International orders will default to first class shipping, and can take from 2 weeks to 1-2 months (the longest we’ve seen is 3-4 months) depending on your country's customs, shipping services, and Covid related delays.

Please note that purchasing expedited shipping only relates to how long it takes USPS (or a different carrier if you so choose) to deliver your package to you once our shipping team drops it off.
Purchasing expedited shipping does NOT affect our 3 business day turn around for processing, packaging, and dropping off your order.

 

How do I wash my hat?

We recommend spot cleaning your hat if necessary, but never use heat to avoid damaging the fur.  Dry cleaning is recommended.

 

How do your sizes run?

Our bonnets are intended to fit close to the face as a traditional bonnet would.

Our short minky faux fur styles fit true to AGE size and have a very flexible fit due to the way they tie. For extended wear, many customers size UP in our minky styles and have no problem! The only exception being our 0/3m - which is truly intended for brand new babies and newborn photography.

Full fur bonnets { Fox, Wolf, Husky, etc} fit very generous! We usually see a great fit when sticking with age size, or sizing DOWN if your child is petite. Sizing up in this style you would fit more like a hood - so completely up to your fit preference! Our sizing in these styles does not go smaller than 6/12m due to the bulk of the fur, and our 4/5y in this style has even been seen worn by adults {they really do run generous!!}.

Other sizing info: Trapper Hats start at 6/12 and run to Adult. These fit true to age size and are a flexible fit due to the fullness of the fur.

Elven Bonnets start at 6/12 also and run to Youth size and run generous - we do not recommend sizing up. Youth can also fit adult in this style.

***For more fit advice, examples of fit, and comparison of styles, please join and post in our facebook VIP group! We would love to have you!*** 

  

How are your items produced?

All of our products are currently designed and produced in Atlanta, Georgia.  While we are looking to expand by manufacturing in small batches in the future, we will never consider outsourcing outside of the US.  Additionally, it is important to us that anyone hired to help with production is paid a livable wage in exchange for quality craftsmanship.

All of our products meet CPSC Safety Requirements.  Bonnets and hats are not intended for sleeping. 

 

What is your return policy?

Since all items are limited in quantity and handmade, we do not accept returns or exchanges unless there is proof of damage or error in the product received.  We do, however, run a Facebook Buy/Sale/Trade Page that you can find here to sell or trade your new or used product. 

 

Do you take any custom orders?

While we love to hear new ideas for future products, we do not take on custom requests at this time.  

 

Wholesale?

Right now we do not have the capacity to take on wholesale, but it is a goal within the next year.  Please check back!

What is Route+? Why do I need it?

Route+ is a shipping insurance company we have partnered with to give you peace of mind during this time where shipping issues are common nationwide + internationally. Native Fable is not responsible for lost or stolen packages.  We highly recommend purchasing Route + protection at checkout to cover your purchases in case of issues with your package in route to its destination.